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Terms & Conditions

Please read these Terms and Conditions carefully before booking with The Outfit Angel. 

Your access to and use of these services is conditional on your acceptance of and compliance with these Terms and Conditions. These apply to all users of the service and all bookings made.

By using the services, you agree to be bound by these Terms and Conditions. If you disagree with any of these Terms and Conditions then you may not use the Services.

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'The Consultant', 'I' and 'me' refers to The Outfit Angel.

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​'The Client' and 'you' refers to any person who contacts or books The Outfit Angel for services.

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PAYMENT TERMS

  • All payments must be made via BACS transfer to the account details provided at the bottom of the invoice.

  • Please quote the invoice number when making payment.

  • DEPOSIT INVOICE: Payment must be made when your session date and time are confirmed to secure your booking.

  • Deposits are non-refundable, except in cases where cancellation is made within the 14-day cooling-off period. After this period, the deposit is retained to cover administrative costs.

  • BALANCE INVOICE: Payment of this invoice is due no later than 48 hours before the start of your session.

  • All invoices must be paid by the due date stated on the invoice.

  • Late or non-payments may be subject to additional fees, service suspension or legal action where necessary.

  • If you anticipate any issues with payment please get in touch to discuss possible payment arrangements.

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COOLING-OFF PERIOD

  • For all bookings, clients are entitled to a 14-day cooling-off period from the date of purchase, in line with UK consumer law.

  • If you wish to cancel within this 14-day window, you must notify me in writing (via email) to request a refund.

  • If the service has already been started or completed within this timeframe, the cooling-off period no longer applies, and no refunds will be issued.

  • Beyond 14 days, standard cancellation policies apply.

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CANCELLATION POLICY

  • If the Client wishes to cancel their session, the request to cancel must be made no later than two working days prior to the date of the session.

  • If the Client wishes to reschedule their session, the request must be made no later than three working days prior to the date of the session.

  • If I have cancelled the session, an alternative date will be offered to the Client.

  • If there are unforeseen circumstances for me on the day of the session the Client will be offered an alternative date.

  • Any alternative dates offered by us will be within twenty-eight days of the original session date. Exceptions can be made, so please contact me to discuss this.

  • NO-CALL NO SHOW POLICY: Failing to attend a session without prior notice is considered a 'no call, no show'. This not only disrupts scheduling but also impacts availability for other clients.

  • If a client does not notify me before missing their session, they forfeit their payment and rescheduling will not be offered.

  • Repeated no-call no-shows will result in the Client being unable to book any further services with us.

  • If an unforeseen circumstance or emergency prevents you from attending your session, please make the effort to reach out via phone, email, WhatsApp or the chat function on the website as soon as you can.

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CLIENT RESPONSIBILITIES

  • Clients must ensure they have a functional device and a stable internet or data connection for their session.

  • Clients are required to log in to the session on time.

  • If you are experiencing connection problems or anticipate a delay, please get in touch as soon as you can or you will be logged as a no-show.

  • Bullying, abuse or disrespectful behaviour will not be tolerated. Any such incidences will result in immediate blacklisting and the Client will not be able to book any future sessions or participate in any programs, memberships or communities.

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SOCIAL MEDIA AND PROMOTIONAL MATERIAL

  • We may ask to use your name, image and social media handles in posts on our social media or in marketing materials. Please let us know if you would prefer us not to do this.

  • You are welcome to share any photographs or videos from your sessions on your own social media pages. Don't forget to tag @theoutfitangel on Instagram so I can see and celebrate your posts!

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SATISFACTION POLICY

  • All coaching sessions provide tailored guidance and actionable advice. Personal confidence and style evolution are individual journeys and outcomes will vary based on each Client’s willingness to implement changes.

  • No refunds will be issued based on later dissatisfaction or personal uncertainty. Coaching offers strategies, tools, and insight, but long-term changes are the Client’s responsibility.

  • If concerns arise immediately after the session, Clients must contact me within 24 hours to discuss any issues or clarifications. Beyond this timeframe, all payments are final.

  • A complimentary 30-minute session is available 3 months after your consultation to check on progress and offer any additional support if required.

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